Readings for Columbia Course

This page contains the list of required and supplemental readings for the course. Required readings must be read before the associated lecture and writeup written and submitted before the associated lecture. Supplemental readings are provided to provide clarifications and elaborations that are relevant to the topic of discussion for the associated lecture.

Where possible, pointers to online copies of the paper are provided.

Week 1: January 20, 2000

Required:

• L. Bannon and K. Schmidt (1989). CSCW: Four Characters in Search of a Context In Proceedings of the First European Conference on Computer-Supported Cooperative Work. pp. 3-16. Reprinted in R.M. Baecker (ed.), Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. pp. 50-56.
• D. Crow, S. Parsowith and G.B. Wise (1997). The Evolution of CSCW: Past, Present and Future Developments. ACM SIGCHI Bulletin. 29(2): pp. 20-26.
• M. Robinson (1991). Computer Supported Cooperative Work: Cases and Concepts In Proceedings of Groupware '91. pp. 59-75. Reprinted in R.M. Baecker (ed.), Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. pp. 29-49.

Supplemental:

• C.A. Ellis, S.J. Gibbs, and G.L. Rein (1991). Groupware: Some Issues and Experiences Communications of the ACM. 34(1): pp. 38-58.
• J. Grudin (1994). Groupware and Social Dynamic: Eight Challenges for Developers. Communications of the ACM. 37(1): pp. 92-105.

Week 2: January 28, 2000

Required:

• H. Beyer and K. Holtzblatt (1998a). Chapter 3: Principles of Contextual Inquiry & Chapter 4: Contextual Inquiry in Practice Contextual Design: Defining Customer-Centered Systems. pp. 41-78.
• L. Plowman, Y. Rogers, M. Ramage (1995). What are Workplace Studies For? In Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work. pp. 309-324.

Supplemental:

• H. Beyer and K. Holtzblatt (1998). Contextual Design: Defining Customer-Centered Systems. pp. 41-66.
• K. Holtzblatt (1998). Customer Centred Design as Discipline In Proceedings of Interact'99 — Human-Computer Interaction. pp. 3-17.

Week 3: February 3, 2000

Required:

• S. Harrison, S. Bly, S. Anderson, and S. Minneman (1993). The Media Space In K.E. Finn, A. J. Sellen, and S.B. Wilbur (eds.) Video-Mediated Communication. NJ:Lawrence Erlbaum Associates. pp. 273-300.
• R.E. Kraut, R.S. Fish, R.W. Root, and B.L. Chalfonte (1990). Informal Communication in Organizations: Form, Function, and Technology In S. Oskamp and S. Spacapan (eds.) People's Reactions to Technology in Factories, Offices, and Aerospace. The Claremont Symposium on Applied Psychology NY:Sage Publication. pp. 145-199. Reprinted in R.M. Baecker (ed.), Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. pp. 287-314.

Supplemental:

• E.A. Isaacs, J.C. Tang, and T. Morris (1996). Piazza A Desktop Environment Supporting Impromptu and Planned Interactions. In Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'96). pp. 315-324.
• W.E. Mackay (1999). Media Spaces: Environments for Informal Multimedia Interaction. In M. Beaudouin-Lafon (ed.) Computer Supported Co-operative Work. NY:John Wiley & Sons. pp. 55-82.
• J.C. Tang, and M. Rua (1994). Montage: Providing Teleproximity for Distributed Groups. In Proceedings of the Conference on Human Factors in Computing Systems (CHI'94). pp. 37-43.

Week 4: February 10, 2000

Required:

• R. Bentley, W. Appelt, U. Busbach, E. Hinrichs, D. Kerr, K. Sikkel, J. Trevor, and G. Woetzel (1997). Basic Support for Cooperative Work on the World Wide Web International Journal of Human computer Studies. 46(6): pp. 827-846.
• S.E. Poltrock and G. Engelbeck (1997). Requirements for a Virtual Collocation Environment In Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work: The Integration Challenge. pp. 61-70.

Supplemental:

• J.J. Gabarro (1990). The Development of Working Relationships. In Galegher, J., R. Kraut, and C. Egido (eds.), Intellectual Teamwork: Social and Technological Foundations of Cooperative Work. NJ:Lawrence Erlbaum Associates. pp. 79-110.
• A. Lee, K. Schlueter, and A. Girgensohn (1997). NYNEX Portholes: Initial User Reactions and Redesign Implications. In Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work: The Integration Challenge. pp. 385-394.

Week 5: February 17, 2000

Required:

• M.S. Ackerman, D. Hindus, S.D. Mainwaring, and B. Starr (1997). Hanging on the 'Wire: A Field Study of an Audio-Only Media Space ACM Transactions on Computer-Human Interaction. 4(1): pp. 30-66.
• H. Ishii (1999). Integration of Shared Workspace and Interpersonal Space for Remote Collaboration In M. Beaudouin-Lafon (ed.) Computer Supported Co-operative Work. NY:John Wiley & Sons. pp. 83-102.

Supplemental:

• M. Roseman and S. Greenberg (1996). TeamRooms: Network Places for Collaboration. In Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'96). pp. 325-333.
• E.A. Isaacs and J.C. Tang (1994). What Video Can and Cannot Do For Collaboration: A Case Study. ACM Multimedia Systems. Vol. 2, pp. 63-73.

Week 6: February 24, 2000

Required:

• Bellotti, V. and A. Sellen (1993). Design for Privacy in Ubiquitous Computing Environments. In Proceedings of the Third European Conference on Computer-Supported Cooperative Work. pp. 61-76.
• Dourish, P. A. Adler, V. Bellotti, and A. Henderson (1996). Your Place or Mine? Learning from Long-Term Use of Audio-Video Communication. Computer-Supported Cooperative Work. 5(1): pp. 33-62.

Supplemental:

• S. Harrison and P. Dourish (1996). Re-Place-ing Space: The Roles of Place and Space in Collaborative Systems. In Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'96). pp. 67-76.

Week 7: March 2, 2000

Required:

• G. Mark, J. Grudin, and S.E. Poltrock (1999). Meeting at the Desktop: An Empirical Study of Virtually Collocated Teams. In Proceedings of the 6th European Conference on Computer-Supported Work. London: Kluwer Academic Publishers. pp. 159-178.
• W.J. Orlikowski (1992). Learning from NOTES: Organizational Issues in Groupware Implmementation. In Proceedings of ACM 1992 Conference on Computer-Supported Cooperative Work (CSCW'92). pp. 362-369.

Week 8: March 9, 2000

Required:

• E. Dyson (1997). Chapter 2: Communities. Release 2.0: A Design for Living in the Digital Age. pp. 31-53.
• H. Rheingold (1993a). Introduction. The Virtual Community: Homesteading on the Electronic Frontier. pp. 1-16.

Week 9: March 23, 2000

Required:

• L. Cherny (1999). Chapter 5: MUD Community. Conversation and Community: Chat in a Virtual World. pp. 247-257.
• B. Wellman and M. Guilia (1999). Virtual Communities as Communities: Net Surfers Don't Ride Alone. In M.A. Smith and P. Kollock (eds.) Communities in Cyberspace. pp. 167-194.

Supplemental:

• J.L. King, R.E. Grinter, J.M. Pickering (1997). The Rise and Fall of Netville: The Saga of Cyberspace Construction Boomtown in the Great Divide. In S. Kiesler (ed.) Culture of the Internet. pp. 3-33.

Week 10: March 30, 2000

Required:

• P. Kollock and M. Smith (1996). Managing the Virtual Commons: Cooperation and Conflict in Computer Communities. In S. Herring (ed.) Computer-Mediated Communication: Linguistic, Social, and Cross-Cultural Perspectives. pp. 109-128.
• E. Reid (1999). Hierarchy and Power: Social Control in Cyberspace. In M.A. Smith and P. Kollock (eds.) Communities in Cyberspace. pp. 107-133.

Week 11: April 6, 2000

No readings. Check out identity characteristics and identity maintenance for users at www.ebay.com and www.thepalace.com.

Supplemental:

• T. Erickson, D.N. Smith, W.A. Kellogg, M. Laff, J.T. Richards, and E. Bradner (1999). Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of "Babble". In Proceedings of the Conference on Human Factors in Computing Systems (CHI'99). pp. 72-79.

Week 12: April 13, 2000

Required:

• P. Kollock (1999). The Production of Trust in Online Markets. In E.J. Lawler, M. Macy, S. Thyne, and H. A. Walker(eds.) Advances in Group Processes (Vol. 16).
• R. Oldenburg (1989). Chapter 3: The Character of Third Places. The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons and Other Hangouts at the Heart of a Community. pp. 20-42.

Week 13: April 20, 2000

Required:

• E.D. Mynatt, A. Adler, M. Ito, V.L. O'Day (1997). Design for Network Communities. In Proceedings of the Conference on Human Factors in Computing Systems (CHI'97). pp. 210-217.
• F.B. Viegas and J.S. Donath (1999). Chat Circles. In Proceedings of the Conference on Human Factors in Computing Systems (CHI'99). pp. 9-16. or
• R. Xiong and J.S. Donath (1999). PeopleGarden: Creating Data Portraits for Users. In Proceedings of the 12th Annual ACM Symposium on User Interface Software and Technology (UIST'99). pp. 37-44.