Alison Lee, Andreas Girgensohn, and Kevin Schlueter. NYNEX Portholes: Initial User Reactions and Redesign Implications. In GROUP'97, Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work, ACM Press, 1997, pp. 385-394.
Abstract: The prevalence of audio and video options on computers, coupled with the promise of bandwidth, have many prognosticators predicting a revolution in human communications. But what if the revolution materializes and no users show up? We were confronted with this question when we began deploying and studying the use of a video-based, background awareness application within our organization. Repeatedly, new users raised strong concerns about self-presentation, surveillance, privacy, video snapshots, and lack of audience cues. We describe how we addressed these concerns by evolving the application. As a consequence, we are also redesigning the user interface to the application.
Keywords: Awareness, audience, collaboration, design, glance, portholes, privacy, reciprocity, surveillance, Web.
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